The 101 on Returns

Learn everything you need to know about returns so you can make the process easy and efficient for your customers.  

When a customer wants to return an item purchased from your OpenSky store:

  • The customer contacts our Customer Love team with their order number and item(s) that they want to return.
  • As long as the item(s) are returnable and fall within the 14 day return period (as defined by you when creating your product) OpenSky sends the customer a UPS return label via email (paid for by OpenSky). The customer receives the label and ships the item back to you 
  • At the same time, OpenSky’s Customer Love team will notify you of the return and provide the following information:
    • Customer’s name, order number, shipped date, return request date, return reason, UPS label tracking number
  • Our Customer Love team initiates the return in our system,  and the customer’a refund is processed once there is movement on the tracking number. 
What if a customer returns something to you, without contacting OpenSky?
  • Don’t panic!
  • Contact our Merchant Help team ( with the Order number and provide the order number (if available) and item(s) returned.
  • OpenSky will process the customer’s refund.
Following these steps so that you and the OpenSky team can work together to process returns in a timely fashion, ensuring that your payments are accurate and on-time. Providing a quick and efficient return experience for customers will increase buyer confidence and encourage repeat purchasing in the future. If you have any questions about returns, please email

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