Now you’ve done it: A customer is unhappy with you. Whether you fumbled an order, overlooked an inquiry, or mismanaged a message, there are times when you’re going to dissatisfy someone.
It happens. What happens next, though, will make all the difference.
Whether the shopper is slightly annoyed or absolutely enraged, customers who feel they’ve been mistreated can become ticking time bombs. Here’s what you need to do to diffuse the dilemma and regain their trust.
Read the entire article on Auctiva EDU.