Set Product-Specific Discounts
Plus, the ins and outs of returns.
Wish you could set a discount limit on specific products? Soon you’ll be able to. See more details below. And get a refresher on our returns process to ensure your shoppers and you have good experiences. Because, well, returns happen.
Best Deal Pricing Hits
On Friday, you may have seen a new price you can enter for your products: the Best Deal Price. This optional price is the lowest price you will charge for an item once discounts from a promotion are applied. This price will override your Maximum Allowed Discount so you can have more control over your bottom line.
You can start entering this price now on desired products, and we’ll start using that info in mid-March.
Since the Maximum Allowed Discount specifies the maximum discount you will give all of your products during an OpenSky promotion, we wanted to give you a feature that lets you set pricing limits on certain products. For instance, if your Maximum Allowed Discount was set to 40%, but you only wanted to discount one product by 20% at the most instead of 40% or by 50% max instead of 40%.
When you set a (b) Best Deal Price, the affected product will always sell between this price and the (a) OpenSky price (the price at which your product would sell if no discounts were applied to it) starting in mid-March.
Navigating Best Deal Prices
You can enter any price in a product’s “Best Deal Price” field as long as it’s lower than the OpenSky price.
Keep in mind that the Best Deal Price is not your landed cost. You should account for commission fees, ad spend and other costs you incur as you calculate the Best Deal Price.
You can add Best Deal Prices (we will not add these for you) in your Merchant Toolkit by going to the “Price & Variations” section of any product.
Or you can perform a Bulk Edit. Here’s how you do that:
- Click “Bulk Edit” in the “Products” tab of your Merchant Toolkit.
- Download your Full Product File.
- Open your CSV file from your Dashboard once it’s ready.
- Enter Best Deal Prices for applicable products.
- Save the file.
- Re-upload it to OpenSky.
We’ll let you know when we start using Best Deal Prices on your Merchant Toolkit Dashboard.
Returns are part of doing business. But if you accept returns in your store, do you know exactly how the process works? Here’s a refresher just in case to ensure the process is good for your shopper and you.
1. A shopper contacts us letting us know she wants to return a product.
2. We send the shopper a return label through email so she can return the item.
3. The shopper receives the label and ships the product back to you. At the same time, our Customer Support Team notifies you of the return and provides you with:
- The shopper’s name, the order number, the shipped date, the return request date, the reason for the return and the label tracking number
4. Once you receive the return, we’ll issue a refund to the shopper (minus the return shipping cost) as long as the merchandise is in resalable condition. You’ll see the order deducted from your “Payments” page.
If the returned item is not in salable condition, let us know within 24 hours of receiving the product. If you don’t, we’ll assume the return is in resalable condition and will issue the refund.
Want to know more? Get all the ins and outs on returns.
From Auctiva EDU & The OpenSky Merchant Blog
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