Important Terms of Service Updates and New Features

Our new Terms of Service go into effect on May 1, so make sure you understand them now! There’s no need to opt-in to the changes—they’ll happen automatically.

What You Need to Know About the New Terms of Service

Please take a moment to read through the full overview of the new Merchant Terms of Service agreements. They include the following changes (and more):

  1. We’ve simplified them to include all of our sites and apps, including OpenSky, Dot & Bo, 55mulberry, and Pickperfect. This also means that if you list on one of those sites, we may cross-list (and promote!) your products on other sites.
  2. We’ll calculate the payment date for each order based on when its shipment is scanned by a carrier and shows movement.
  3. No more commissions on orders; we’ve replaced them with simplified transaction fees.
  4. We’ve updated fees and penalties for cancellations and returns.
  5. And more!

Again, you can read a detailed overview of the changes here. The current and new policies are all listed on our Policies page.

Now Available: Updated Bulk Product Features

We’ve improved how we import Etsy files, handle errors, and report success, and we’re continuing system-wide improvements to imports along the way. We’ve updated the bulk edit screen to display a message when imports are running a bit slower due to high demand. We’ve also limited Shopify imports to 100,000 products (previously, this was unlimited) to make sure a single, massive import doesn’t slow things down for everyone else.

Now Available: Faster-Loading Orders

We’ve updated your Orders page so that it loads quickly even if you’ve had thousands of orders. For some larger merchants, we’ve removed the fulfillment statistics to ensure a faster page load.

Now Available: 12 Photos Per Product

By popular demand, we’ve increased the maximum number of product photos from 6 to 12. (As always, the last photo can also be a video.) Adding photos of all of your products’ color variations and important details is an easy way to increase your sales.

Coming Soon: “Impression” Reports for Boosts

Boost merchants can already see reports of their products’ views, orders, and revenue. Soon we’ll be adding a 4th report: impressions, which will show how many times a shopper sees your product listings on the site in search results, “related product” lists, and other areas. It’s valuable information about shoppers’ first impressions so you can understand how often shoppers click on your products when they see them.

If you’re a Pro merchant and not sure if Boost is right for your business, contact us to get started and increase your exposure and sales.

Coming Soon: Payment Simplifications

We’re continuing to update your Payments page in preparation for the May 1 Terms of Service updates. We shared some previews with a handful of merchants in our New York City offices last week, and we’re tweaking the designs based on their feedback.

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