Important Terms of Service Updates and New Features

Our new Terms of Service go into effect on May 1, so make sure you understand them now! There’s no need to opt-in to the changes—they’ll happen automatically.

What You Need to Know About the New Terms of Service

Please take a moment to read through the full overview of the new Merchant Terms of Service agreements. They include the following changes (and more):

  1. We’ve simplified them to include all of our sites and apps, including OpenSky, Dot & Bo, 55mulberry, and Pickperfect. This also means that if you list on one of those sites, we may cross-list (and promote!) your products on other sites.
  2. We’ll calculate the payment date for each order based on when its shipment is scanned by a carrier and shows movement.
  3. No more commissions on orders; we’ve replaced them with simplified transaction fees.
  4. We’ve updated fees and penalties for cancellations and returns.
  5. And more!

Again, you can read a detailed overview of the changes here. The current and new policies are all listed on our Policies page.

Now Available: Updated Bulk Product Features

We’ve improved how we import Etsy files, handle errors, and report success, and we’re continuing system-wide improvements to imports along the way. We’ve updated the bulk edit screen to display a message when imports are running a bit slower due to high demand. We’ve also limited Shopify imports to 100,000 products (previously, this was unlimited) to make sure a single, massive import doesn’t slow things down for everyone else.

Now Available: Faster-Loading Orders

We’ve updated your Orders page so that it loads quickly even if you’ve had thousands of orders. For some larger merchants, we’ve removed the fulfillment statistics to ensure a faster page load.

Now Available: 12 Photos Per Product

By popular demand, we’ve increased the maximum number of product photos from 6 to 12. (As always, the last photo can also be a video.) Adding photos of all of your products’ color variations and important details is an easy way to increase your sales.

Coming Soon: “Impression” Reports for Boosts

Boost merchants can already see reports of their products’ views, orders, and revenue. Soon we’ll be adding a 4th report: impressions, which will show how many times a shopper sees your product listings on the site in search results, “related product” lists, and other areas. It’s valuable information about shoppers’ first impressions so you can understand how often shoppers click on your products when they see them.

If you’re a Pro merchant and not sure if Boost is right for your business, contact us to get started and increase your exposure and sales.

Coming Soon: Payment Simplifications

We’re continuing to update your Payments page in preparation for the May 1 Terms of Service updates. We shared some previews with a handful of merchants in our New York City offices last week, and we’re tweaking the designs based on their feedback.

2017 Spring Seller Update Edition: New Features Now Available and Coming Soon

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Now Available: Delete Any Product

Too many unused product listings in your OpenSky account? Now, by popular demand, you can delete previously-published products. Just go to any product listing in your Merchant Toolkit. If it’s active, deactivate it. Then click to delete it.

This is an effective way to clean up your account and focus on your actively selling products. We also recommend deleting any listings with duplicate product names.

Now Available: Better Control for ShipStation and ShipWorks Integrations

Use ShipStation or ShipWorks to manage your OpenSky orders? Now you can connect and manage them directly in your Merchant Toolkit, under your Orders tab.

Now Available: Product and Order Management via AP

Our product and order management API is now open to merchants and partners. If you are familiar with APIs or have a partner with technical capabilities, contact us to get more information about automating your product and order management via API.

Coming Soon: Redesigned Payments Page

We’re simplifying and improving your Payments pages. Expect easy access to clear, comprehensive data and cross-linking with

If you have suggestions for making it easier to understand your Payments, please let us know!

New Feature on Its Way: Improved Etsy Imports

We’re improving how we import Etsy files, handle errors, and report success.

Contact us if you are a Boost merchant who needs help importing an Etsy product file.

You’re Gonna LOVE This! See What’s New, Stay Prepared & More

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Attention Business Owners: Boost Is Coming out of Beta!

Next week, we’re inviting all Pro Merchants to join the Boost program, our easy and cost-effective new solution to instantly increase traffic. Signing up for Boost gives you prominent merchandising placement on the OpenSky website, in emails, and in our app.

You can sign up for your first Boost for as little as $300 and start driving traffic to your products. When your budget runs out and it’s time to renew your Boost, we’ll let you know—or you can renew automatically.

Keep an eye out for your invitation next week, and find more information in the Toolkit. If you’re interested in Boost but still using the Starter plan, upgrade your account today so you can take advantage of our advanced marketing solutions.

Now Available: New and Improved Product Data File Processing

Do you use data files to bulk edit your product information or add new products? We recently launched our new data file processing system and data file format.

The new file format supports more product information and simplifies how variations are provided. Imports are processed faster and you’ll find detailed information about each import, including easy-to-read error reports, on our new Import History page.

Note: As part of the update, we will discontinue support for our old data file format on March 1, 2017.

Read more about our new and improved data file processing or Contact Us if you have any questions. We’d love to hear your feedback on this important product update.

Now Available: Use Google Product Files with OpenSky

You can now use Google Product Files to add and update products on OpenSky. Save time and resources by importing your existing Google Product Files (used with Google Shopping and various other marketing vendors) into OpenSky.

Imports are supported through both your merchant account and OpenSky FTP. Learn more about importing products using a Google Product File.

Coming Soon: Product Deletions

One of our frequently-requested features is coming very soon: the ability to delete published products!

Coming Soon: Better Control for ShipStation and ShipWorks Integrations

Our integrations with ShipStation and ShipWorks are popular tools for streamlining order management and shipping. We’ll soon allow these integrations to be activated, updated and disabled from your merchant account.

Best. Year. EVER. Tips on Keeping the Holiday Sales Momentum Going & More

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Reboot, Refresh and Get Set up for Success.

January is the perfect time to clean house and update your products to ensure they’re accurate, geared toward popular categories (like health, fitness and home organization), and competitively priced. Not sure where to start? Here’s a quick checklist to make sure you’re putting your best products (and prices) forward in the new year:

  • Are all your holiday-themed products unpublished?
  • Is your product assortment seasonally relevant?
  • Do your listings include a short, concise title, lifestyle images, and a compelling description?
  • Are your listings well stocked?
  • Have you updated your max discount lately?

By putting your products to the test, you’ll ensure you’re offering in-stock items shoppers are looking for at prices they can’t resist. Plus, by driving up your max discount, you’ll have a better chance at more exposure on the OpenSky marketplace and in shopper emails.

Get more tips on boosting your post-holiday sales from ShipStation, Kissmetrics and CIO.