Time to Get Ship Done: Avoid Shipping Penalties, How Our Holiday Returns Program Will Help Your Sales & More

Are Your Shipping Times Shaping Up?

Before you know it, the holidays will be upon us. To ensure you have your most successful season yet, it’s important to stay on top of your shipping times and offer a holiday return policy that gives shoppers the confidence to buy. That’s why we’re making it easier than ever to stay updated on orders that didn’t ship in time and be part of our Holiday Returns Program. Get details below.

Plus, check out a new Boost feature, get some help from your team so you don’t miss important messages and learn more about the power of branding.

Ship in Time to Avoid Penalties

How are your shipping times shaping up? With the holidays just around the corner, shoppers will soon be expecting their orders to arrive more quickly than ever.

To avoid penalties, ensure you’re taking all the necessary steps to stay within the guidelines outlined in our Merchant Quality of Service Agreements. Remember, once an order is placed, you have 2 business days for it to be scanned by a valid carrier.

Also, stay tuned for a new Penalties section in your Merchant Toolkit. This will give you visibility on orders that did not meet our requirements and are subject to penalties. After each payment period, we’ll send you an email summarizing your penalties for those orders and give you 2 more business days to submit exception requests. Once we’ve reviewed all exception requests, we will calculate your final penalty deduction and apply it to your next payment.

Hassle-Free Holiday Returns

Ready for your most profitable holiday season ever? On November 1, we’re taking an extra step out of your holiday prep by automatically updating all products with a 14-day return window to be part of our Holiday Returns Program.

This means all products purchased between November 1, 2016, and December 31, 2016, can be returned until January 31, 2017. These products will still abide by the same guidelines as our current return policy, however, it gives shoppers a little more time to return their items, and most importantly, gives them the confidence to buy.

Remember, any gift a shopper purchases before December 10 would essentially be final sale since she would not have enough time to return the item within the 14-day return window—thus limiting your holiday selling potential in a big way. By offering extended holiday returns, you can capture shopper demand early in the season and ensure you’re not missing out on sales.

Learn more or contact us if you have any questions.

See How Your Boosted Products Measure Up

Pro Plan merchants, put your Boosts to the test! Here’s a sneak peek at the new Product Performance Chart you’ll soon see right below your Shopper Traffic Graph in your Merchant Toolkit:

This new feature will help you compare your Boosted products’ daily conversion rate with the average OpenSky marketplace conversion rate (the red line at the bottom). Similar to your Shopper Traffic Graph, the green portion represents how much impact Boost has on your products’ performance.

Anxious to try Boost? This program is currently only available to a pilot group, however, we’ll be inviting more merchants later this month. Stay tuned!

Getting Your Team Involved

Need help staying on top of important notices and messages during the busy holiday selling season? If you have a team of employees or co-workers who help you manage your business, you may want to route certain types of notices to their inboxes, freeing you from forwarding messages.

You can have different people receive messages in the following categories:

  • Business Owner
  • Customer Service
  • Accounting
  • Order Information
  • Product & Inventory Management
  • Marketing & Merchandising Updates
  • Social Alerts (Loves, Follows, Comments, etc.)

To add secondary users to cover these sections, go to your “Users” section located in the “Account” tab of your Merchant Toolkit. Scroll to the bottom of the page or click the “Add Account” link at the top. Enter the email address of the account you want to add.

After the additional user confirms via email, you can go back to your “Users” section and use the checkboxes to choose the types of notices he or she will receive. An important thing to note: After a user becomes a secondary user, he or she will have access to your entire Merchant Toolkit with the exception of your “Billing” section.

Get more tips in our quick-start Guide to Selling on OpenSky.

Merchant Newsletter | October 12, 2016

 

A New Feature to Reach More Shoppers, See Where Your Money Goes & More

 

OpenSky Boost is Coming

Plus, new in-depth reporting, how to nail product packaging & more.

You told us you wanted to see exactly how we’re spending your marketing dollars and how your sales are doing in return. Ask and you shall receive. See details below.

Plus, meet a merchant who wowed us with their packaging and get to know Bench, an online bookkeeping service that pairs you with a team who can handle all that annoying paperwork so you can focus on everything else.

Boost Your Products

Pro Plan members, you now have a new “Advertising” tab in your Merchant Toolkit that will soon give you access to Boost Alpha (our first phase of OpenSky Boost) if you don’t already have access to the feature. OpenSky Boost is the easiest way to reach new, qualified shoppers across the Web.

Here’s how it’ll work:

  1. Once you have access, select an advertising budget.
  2. Our algorithms place your products on top sites like Facebook, Google and 100s more, and we give your products added exposure on OpenSky.com.
  3. Shoppers see your products and buy them.
  4. You sit back and get ready for more sales.

You’ll also be able to check your Boost stats anytime in your Dashboard and we’ll email you with updates on how your products are performing. Want to know more? See our FAQs and if you don’t have access to OpenSky Boost yet, stay tuned. We’re inviting more merchants every day and will let you know when you’re eligible.

Keep in mind that OpenSky Boost is only for Pro Plan members, so if you’re on the Starter Plan and want access, be sure to upgrade your account. Elite and Enterprise members, your personal account manager is already advertising your products across the Web for you, so you’re covered.

In-Depth Reporting Debuts

Elite and Enterprise merchants: Have you seen your new, improved, and very detailed monthly report? It shows your cumulative and monthly sales and order totals, your marketing spend, your commission fees, and much more.

You can see exactly where we’re marketing your products, your return on ad spend and your top products.

Elite merchants, we even show you how many orders were canceled, products’ return rates and top shopper concerns so you can make adjustments if needed. Plus, you’ll find several tips at the end of the report so you can optimize your operation and continue to grow your sales.

Please note that this detailed reporting is only for Elite and Enterprise merchants. If you’d like to upgrade your account, contact our team for consideration.

Urban Metal Designs is Killing it

Want a crash course in product packaging? Urban Metal Designs keeps shoppers coming back by using beautiful gift boxes and hand-written thank you cards. Check it out:

As you prep your products for shipment, remember how powerful packaging can be. It can leave shoppers feeling like it’s Christmas all over again and eager to buy from you again, or it can make them wonder why they made the purchase in the first place. Urban Metal Designs totally got it right. Great work and high-five!

Simplify Bookkeeping & Save

Bench is a new kind of bookkeeping service that takes the pain out of small business accounting. When you sign up with Bench, you’re assigned a team of dedicated bookkeepers who know your business. Meanwhile, Bench’s simple, intuitive cloud interface lets you:

  • Analyze your revenue and expenses with in-app reports.
  • Photograph and submit documents.
  • Protect your bookkeeping information with bank-grade security.

Spend less time doing your books and more time growing your business. OpenSky members get 20% off their first 6 months with Bench. Claim your free trial today.

From Auctiva EDU & The OpenSky Merchant Blog

Dad Was My First Business Teacher

Childhood lessons lead to success.

By Dennis L. Prince

I grew up working alongside my dad and little did I know that his work style would translate into the philosophies I use today. Read Story

Merchant Newsletter | June 16, 2016