Important Terms of Service Updates and New Features

Our new Terms of Service go into effect on May 1, so make sure you understand them now! There’s no need to opt-in to the changes—they’ll happen automatically.

What You Need to Know About the New Terms of Service

Please take a moment to read through the full overview of the new Merchant Terms of Service agreements. They include the following changes (and more):

  1. We’ve simplified them to include all of our sites and apps, including OpenSky, Dot & Bo, 55mulberry, and Pickperfect. This also means that if you list on one of those sites, we may cross-list (and promote!) your products on other sites.
  2. We’ll calculate the payment date for each order based on when its shipment is scanned by a carrier and shows movement.
  3. No more commissions on orders; we’ve replaced them with simplified transaction fees.
  4. We’ve updated fees and penalties for cancellations and returns.
  5. And more!

Again, you can read a detailed overview of the changes here. The current and new policies are all listed on our Policies page.

Now Available: Updated Bulk Product Features

We’ve improved how we import Etsy files, handle errors, and report success, and we’re continuing system-wide improvements to imports along the way. We’ve updated the bulk edit screen to display a message when imports are running a bit slower due to high demand. We’ve also limited Shopify imports to 100,000 products (previously, this was unlimited) to make sure a single, massive import doesn’t slow things down for everyone else.

Now Available: Faster-Loading Orders

We’ve updated your Orders page so that it loads quickly even if you’ve had thousands of orders. For some larger merchants, we’ve removed the fulfillment statistics to ensure a faster page load.

Now Available: 12 Photos Per Product

By popular demand, we’ve increased the maximum number of product photos from 6 to 12. (As always, the last photo can also be a video.) Adding photos of all of your products’ color variations and important details is an easy way to increase your sales.

Coming Soon: “Impression” Reports for Boosts

Boost merchants can already see reports of their products’ views, orders, and revenue. Soon we’ll be adding a 4th report: impressions, which will show how many times a shopper sees your product listings on the site in search results, “related product” lists, and other areas. It’s valuable information about shoppers’ first impressions so you can understand how often shoppers click on your products when they see them.

If you’re a Pro merchant and not sure if Boost is right for your business, contact us to get started and increase your exposure and sales.

Coming Soon: Payment Simplifications

We’re continuing to update your Payments page in preparation for the May 1 Terms of Service updates. We shared some previews with a handful of merchants in our New York City offices last week, and we’re tweaking the designs based on their feedback.

How to Stop Negative Self-Talk

negative-self-talk-os-blogDo you see failure lurking behind every corner?

If so, there are two issues at play. First: negative self-talk. Second: what psychologists call catastrophizing or thinking that something is far worse that it is.

We catastrophize and are negative self-talkers, ourselves. As a small-business owner, if you are, too, you’re less effective. Your creativity drags like molasses in winter and your overall output drops, too.

To help, we spoke with psychologists and other therapists for advice on dealing with these issues.

Read the entire article on Auctiva EDU.

New Feature: Tiered Shipping

Reward Shoppers with Shipping Discounts

This week, we’re excited to announce a new feature that will help you provide a better shopping experience for Members.  It’s called Tiered Shipping.

What is Tiered Shipping?

Tiered shipping is a way for you to provide shipping discounts for every additional item a shopper adds to their shopping cart. Tiered Shipping is set up when you first create a product, and can be edited at any point via the standard Product > Edit functionality in your Merchant Toolkit. Tiered shipping has two elements that you must enter on all listings – a Primary Shipping Cost and an Additional Item Cost.

  • The Primary Shipping Cost is the amount a buyer pays when the item is shipped on it’s own.
  • The Additional Item Cost is the amount added to the cart of a shopper when items are purchased and shipped together.  Additional Item Costs apply when a buyer purchases multiples of the same product or different products from you at the same time.

Setting up Tiered Shipping

If you don’t want to offer a discounted combined shipping cost, you won’t need to make any changes in your toolkit.  But if you’d like to start extending this discount to your shoppers, head over to your toolkit, choose to edit a product and navigate to the ‘Shipping’ section for that item (review the image below if you’re unfamiliar)

tiered shipping

How does Tiered Shipping work?

Here’s an example of how Tiered Shipping works:

  • Item 1
    • Primary Shipping Cost = $8.00
    • Additional Item Cost = $2.00
  • Item 2:
    • Primary Shipping Cost = $7.00
    • Additional Item Cost = $1.00
  • If Item 1 and Item 2 are purchased together, the total Shipping Cost to the buyer is $10.00. We use the highest primary Shipping Cost and it’s specified Additional Item Cost.
    • Primary Shipping Cost: $8.00 (higher of the two items)
    • Additional Item Cost: $2.00 (specified Additional Item Cost associated with the Primary Item)
  • If three of of Item 2 are purchased together, the total combined shipping cost to the buyer is $9.00. Here’s how it breaks out:
    • Primary Shipping Cost: $7.00
    • Additional Item Cost: $1.00 (2 items ordered) = $2.00
    • Total Shipping Cost: $9.00

Did You Know That Posting to Your Feed Increases Your Sales?

It’s a proven fact.  Posting content to your feed – promotional or anecdotal – will increase your sales.  Merchants posting actively to their Followers in their feed sell SIX TIMES more than merchants that don’t post.  Also, are you following other merchants?  You should!  It increases your visibility and will help you gain more Followers.

 

Check out this post today from Bag the Habit:

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