Just Released: DIY Cancellations
Plus, our best insider tips to wow shoppers & more
Cancellations are part of doing business. To make them a little easier, you can now cancel orders without contacting our Customer Support Team. See details below and check out our new Seller Guide. It’s bursting with our best insider tips to help you sell more.
Cancel Orders on Your Own
Before we tell you how to cancel orders, keep this in mind: Canceling too many orders can result in fines as noted in our Merchant Quality of Service Agreements. But when you must cancel an order, here’s how you do it on your own:
- Find the appropriate order in your “Orders” page. (Please note that orders must be in the “Review” or “Pending” tabs.)
- Click on the order.
- Click the order’s “Cancel Order” link.
- Select the reason for the cancellation.
- Click “Cancel Order” again.
Keep in mind that this will cancel all pending products contained in the order and that you can only cancel pending orders. If you have a pending order that contains multiple products but you already marked 1 product as “shipped,” you can still cancel the order, but the shipped product will not be canceled.
Once you cancel an order, we’ll email the shopper to let him or her know of the cancellation, just like we do with any other cancellation.
If you ever need to cancel only 1 or a few products in an order, or cancel an order for a product that has already been marked “shipped,” contact our Customer Support Team and they can help you. Learn more about cancellations in our helpful guide.
How Much Did You Pay for Marketing?
Pro and Elite merchants: You can see this figure labeled “Marketing Budget Renewal” in your Merchant Toolkit. This figure represents how much you’ve paid for Boosts and other marketing services to reach more qualified shoppers.
“Marketing Budget Renewal” figures are negative numbers because they represent payments you’ve made. (Payments made to you appear as positive numbers.)
Remember, Boost and other marketing services are only available to Pro and Elite merchants. If you’re on the Starter Plan and want access, upgrade your account. Already on the Pro Plan but not using Boost? See if you’re eligible on the “Advertising” section of your “Marketing” tab.
Psst… Your Listings Need Some Work
You’ll find some of our best listing and selling tips in our new quick-start Guide to Selling on OpenSky. Be sure to check it out to learn how to wow shoppers, improve your products and avoid common listing mistakes.
For instance, you’ll learn that:
- Not using a lifestyle image (like the 1 below) as your 1st product photo can cut your views and sales in half.
- The weird lighting rule that many merchants ignore—ruining their sales!
- The No. 1 feature that successful merchants opt into.
Plus, you’ll learn how to:
- Customize your account to build trust.
- Perfect product names & descriptions.
- Set up your product photography shots.
- Get the right lighting for your product images.
- Get your team involved.
- And more!
From Auctiva EDU & The OpenSky Merchant Blog
Selling is Like Dating
You have to build trust.
By Dennis L. Prince
Today most people buy online. Some only buy online. But that doesn’t mean you don’t have to earn and retain shoppers’ trust before they’ll commit to buy from you. Read Story