Important Terms of Service Updates and New Features

Our new Terms of Service go into effect on May 1, so make sure you understand them now! There’s no need to opt-in to the changes—they’ll happen automatically.

What You Need to Know About the New Terms of Service

Please take a moment to read through the full overview of the new Merchant Terms of Service agreements. They include the following changes (and more):

  1. We’ve simplified them to include all of our sites and apps, including OpenSky, Dot & Bo, 55mulberry, and Pickperfect. This also means that if you list on one of those sites, we may cross-list (and promote!) your products on other sites.
  2. We’ll calculate the payment date for each order based on when its shipment is scanned by a carrier and shows movement.
  3. No more commissions on orders; we’ve replaced them with simplified transaction fees.
  4. We’ve updated fees and penalties for cancellations and returns.
  5. And more!

Again, you can read a detailed overview of the changes here. The current and new policies are all listed on our Policies page.

Now Available: Updated Bulk Product Features

We’ve improved how we import Etsy files, handle errors, and report success, and we’re continuing system-wide improvements to imports along the way. We’ve updated the bulk edit screen to display a message when imports are running a bit slower due to high demand. We’ve also limited Shopify imports to 100,000 products (previously, this was unlimited) to make sure a single, massive import doesn’t slow things down for everyone else.

Now Available: Faster-Loading Orders

We’ve updated your Orders page so that it loads quickly even if you’ve had thousands of orders. For some larger merchants, we’ve removed the fulfillment statistics to ensure a faster page load.

Now Available: 12 Photos Per Product

By popular demand, we’ve increased the maximum number of product photos from 6 to 12. (As always, the last photo can also be a video.) Adding photos of all of your products’ color variations and important details is an easy way to increase your sales.

Coming Soon: “Impression” Reports for Boosts

Boost merchants can already see reports of their products’ views, orders, and revenue. Soon we’ll be adding a 4th report: impressions, which will show how many times a shopper sees your product listings on the site in search results, “related product” lists, and other areas. It’s valuable information about shoppers’ first impressions so you can understand how often shoppers click on your products when they see them.

If you’re a Pro merchant and not sure if Boost is right for your business, contact us to get started and increase your exposure and sales.

Coming Soon: Payment Simplifications

We’re continuing to update your Payments page in preparation for the May 1 Terms of Service updates. We shared some previews with a handful of merchants in our New York City offices last week, and we’re tweaking the designs based on their feedback.

Changes to Store Imports, Bulk Edits and Bulk Adds, Our New Categories, & More

How Store Imports, Bulk Edits and Bulk Adds Changed, Our New Categories, Participate in Cyber Week Promos, & More

More on Store Imports, Bulk Adds & Bulk Edits

Plus, see our new categories & opt in to our Cyber Week promos

There are lots of changes going on for the holidays:

Do you import your products directly from Shopify, Etsy, Bigcommerce, or Big Cartel? Perhaps you use the Generic CSV?

Store imports have changed. Now they can edit your pre-existing products. And with new product data requirements, you might find old listings showing up as Drafts after your next import.

There are lots of new and updated product categories, too. Be sure to check them out before you edit or add more products.

Finally, see how to get included in Cyber Week promotions. (More exposure = more sales!)

Store imports, bulk adds and bulk edits now work differently

Last week we told you about our changes to imports from Shopify, Etsy, Bigcommerce and Big Cartel, also known as store imports. We also mentioned the updates to bulk adds and bulk edits. The changes caught some off guard, so here’s a little more info.

The changes mean 4 things:

1. Store imports: We’ve added an “auto-edit” feature to store imports. When you import products from Shopify, Etsy, Bigcommerce, Big Cartel or the Generic CSV options, we’ll check to see if any of them are already listed on OpenSky. If so, we’ll update your OpenSky product listings to match the information on the other platform.

2. Store imports: All of your products must now include the following information when you run an import:

      • Product name
      • Type
      • Inventory
      • Category
      • Shipping Price
      • Return Policy
      • Customization Prompt
      • Estimated Shipping Days
      • Images
      • Weight
      • Publish Status

If you don’t, our system will unpublish products with missing info and save them as Drafts. If that happens, you’ll need to enter the missing info on your “Products” page in your Merchant Toolkit and republish the product(s).

Notice that weight is a new requirement, so some of your published products might not contain that information.

3. Bulk adds: If you perform a bulk add and your CSV file does not include the required information noted above when you run the import, the products will be added to OpenSky as Drafts and will not display on until you add that information.

4. Bulk edits: If you perform a bulk edit using the Full Product File and include the field name, you must include the required information noted above when you run the import. We’ll revalidate every product you edit, so if a product doesn’t contain a weight, you’ll have to add that info or we’ll unpublish the listing.

Duplicate SKUs bug rears its head

The changes noted above made us aware of a bug in our system, which we’re working to fix ASAP. The bug allowed duplicate SKUs to be created when some of our merchants added new items.

Our new validation rules now catch this error, so some of you may have seen an error message telling you you have duplicate SKUs. If you have, please update your products to correct this, and please accept our sincerest apologies for the mistake. We’re working hard to make this right.

We’ll roll out a fix and run an automatic update to de-duplicate SKUs as quickly as we can.

Introducing new categories

Now, let’s get to a big change we made this week: On Tuesday we reworked our categories. The updates make these more detailed and make your products easier to find.

For instance, we changed the way you categorize women’s jeans. You used to use this category and subcategories: womens-apparel/bottoms/denim. Now you’ll use these: apparel/womens-apparel/womens-pants/womens-jeans.

You can view our new categories here. But don’t worry; you don’t have to do a thing.

We categorized products added since September with the new categories, so you don’t have to edit your items. However, you should review them to ensure they appear the way you’d like them to.

You should also refer to our new categories as you add new products or edit existing items to avoid problems.

Be part of our Cyber Week promos

Lastly, let’s talk Cyber Week, the week leading up to Cyber Monday, one of the busiest shopping days of the holiday season!

It’s less than 2 weeks away, and historically, this week has been big for online sellers. We expect lots of traffic during Cyber Week this year, so we’re running Credit and Sitewide Coupon Code Events every day that week, starting November 23 and going through Cyber Monday, November 30.

As we run these, we’ll email shoppers to tell them about our promos and remind them of all the great deals they can find on OpenSky. We’d love to include your products in our events, potentially placing them in dedicated promo emails and landing pages!

All you have to do is ensure you’re opted in to Credits and Sitewide Coupon Codes by November 15.

To do that:

  1. Visit the “Settings” section of your “Marketing” tab.
  2. Set your Credit ceiling to at least 30% to ensure your products are eligible for all our Cyber Week Credit Events.
  3. Set your Sitewide Coupon Code ceiling to at least 40% to be included in both our 30% off Coupon Code Events and our huge Black Friday 40% off Coupon Code Event. (Note: Setting your limit to 40% means your products will only be 40% off for our Black Friday Event, not any time before or after that during Cyber Week.)
  4. Save your settings.

See all the promos we’ll run below and get more details on our Merchant Blog.

  • November 23: Sale on Sale Credit Event
  • November 24: Flash $31 Credit Event
  • November 25: Half Off Sale. Items 50% off MSRP or more (when Credits are applied) will be included in this sitewide event
  • November 26, Thanksgiving: 30% Off Coupon Code Event
  • November 27, Black Friday: 40% Off Coupon Code Event
  • November 28, Small Business Saturday: 30% Off Coupon Code Event
  • November 29, Cyber Sunday: $150 Credit Event
  • November 30, Cyber Monday: $250 Credit Event

From Auctiva EDU & The OpenSky Merchant Blog

Personal Expressions

Jewelry biz leads mom to ultimate goal.

By Brad and Debra Schepp

Linda Funk, the owner of Amelia’s Expressions, wanted to be an entrepreneur. Already working in direct sales through Pampered Chef, she felt frustrated by running a business that wasn’t really her own. So she did some research and carved a path to online selling. Read Story

Sell Your ‘Turkeys’

Move the inventory that’s not selling.

By Dennis L. Prince

Let’s face it: Sometimes our eyes get so big that we eagerly gorge ourselves on everything in front of us. I’m not talking about a plate of half-eaten turkey and picked over trimmings. I’m talking about inventory. See how to put these “turkeys” to good use. Read Story

Get more selling tips on Auctiva EDU and the OpenSky Merchant Blog.

We Want to Hear From You!

Did you find this info helpful? Want us to explore another topic, like shipping, sourcing or something else? Send us a message at, so we can cover topics that matter to you.

Merchant Newsletter | November 13, 2015

This Week’s Merchant Newsletter: 8/21

Dear Merchants,

I hope everyone is having a great week.  We’re so excited about how all of our amazing merchants are making the most of their OpenSky experience!  It’s time to make sure that your store is as successful as possible and that tons of people are seeing your incredible creations.  Here are the week’s updates:

  • We Want to Hear From You – We’re always working to make the OpenSky experience the best possible one for our merchants, so we have a few questions we’d like to ask
    • Help Us Help You- MERCHANT QUESTIONNAIRE:  We’re looking to identify merchants for incredible PR opportunities, so fill our questionnaire so we have all of the information we need to make sure you’re included when these valuable opportunities arise
    • It’s Quick and Easy: Click here to complete our simple quick questionnaire
  • NEW Merchant Blog – That’s right, we’ve created a new blog to keep you up to date on all things on OpenSky Marketplace
    • Take Advantage:  We’ll be posting daily in this blog with the latest updates in the merchant community on OpenSky.  Be sure to check in for vital updates.  Also, bookmark the address and link for daily reference.  It’s all for you!
    • Find it here: 
  • Community Events – We’re here to help, so take advantage of our weekly merchant outreach events
    • OpenOffice – Thursday, August 22nd  – 4-6PM at our NYC offices (18 West 18th St., btw 5th and 6th Aves., 9th Floor) RSVP:
    • OpenDiscussion: Friday, August 23rd at 12PM EST.  Dial 559-726-1200 and enter access code 106158.  Learn key tips on how to grow your business on OpenSky
    • OpenHouse:  Our monthly OpenHouse will be Tuesday, September 10th at our global headquarters here in New York.  Please make plans to join us at 6PM, 18 West 18th St., btw 5th and 6th Aves., 9th Floor.  Sign up here to join us!
  •  Programming – We’ll be offering Free Shipping from Thursday, August 22nd thru Sunday, August 25th
    • How does it work?  All products offered by merchants participating in this program will be marked as Free Shipping during this time period and members will enjoy this great incentive!  Remember, during this period the merchant is responsible for the shipping cost if you are opted into the program.  It’s a great sales driver, so we encourage you to participate!
    • How do I participate?  To opt in, simply go into your merchant dashboard and click “Account” and then “Details.”  Scroll down to Promotional Settings and check the Free Shipping program box if you would like to participate

Finally, if you haven’t taken a look at the awesome video we created on how to grow your business on OpenSky, please check it out here.  It’s full of all the information you need to make your store as successful as possible.   Please don’t hesitate to contact us with any needs at

Have an amazing week!

My best,

Will Hunt