Monitoring Your Returns?
We no longer review all returns, so you need to let us know if you want to dispute a return request from a shopper. Get details below. Plus, check out our enhanced Boost insights, see if you need to rethink your pricing strategy and start prepping for the holidays now.
Track Your Returns
Shoppers can now initiate returns without contacting our Customer Support Team. They just have to go to their “Purchases,” or “Order Details” pages and specify the reason they’re returning something. Then they’ll either:
- Get a shipping label for the return and send the product back to you.
- Or the request will be submitted to our Customer Support Team for review. We’ll then either email the shopper a return shipping label, so she can send her return to you or we’ll ask for additional information.
You will be notified of each return and it’s in your best interest to keep track. Since we don’t review all returns, you must let us know within 24 hours of receiving the return if you disagree with the reason a shopper specifies and want to dispute it. Keep in mind that the reason associated with each return determines who will pay for the return shipping cost.
Improved Shopper Traffic Graph Gives More Insights
Pro Plan merchants, check out the Shopper Traffic graph that appears in your Merchant Toolkit Dashboard when you Boost. Three tabs let you easily see how many views, orders and sales your Boosted products have received.
Currently available to a limited pilot group, Boosts and the Shopper Traffic graph will become available to all qualifying merchants later this fall. With the holidays just around the corner, you’ll be able to Boost your products to put them in front of millions of shoppers across the Web.
Note: Boosts are only available to Pro Plan merchants who don’t have managed marketing campaigns.
Is Your Pricing More than Right?
Price matters—a lot. It can actually help build trust and encourage shoppers to buy.
The key is to show shoppers the value you’re offering them and you can do that in 3 simple steps:
- Do some research to ensure your products are competitively priced. Shoppers are always on the hunt for the best price, and if they find your products elsewhere for a different price, it could cost you a sale—and their trust.
- Set the MSRP on all your products. We’ll display MSRPs above the OpenSky prices to show shoppers the savings you’re offering them and that can be just the push they need to buy.
- Ensure your MSRP is accurate. Posting an inflated MSRP can hurt your sales. Remember, shoppers research their purchases, and if they see an inflated MSRP, they’ll go elsewhere. Plus, inaccurate MSRPs are a breach of our Merchant Terms of Service Agreement.
Get more tips in our new quick-start Guide to Selling on OpenSky.