Exciting News: FTP is Here! Learn How to Manage Your Products More Efficiently

 

Introducing Our New FTP Feature

Plus, how to cut your commissions in half & more.

Want a new way to manage your products and orders in bulk? We have just the thing. Plus, see how you can cut your commission rates in half and how we’re improving the Merchant Toolkit to better serve you.

Say Hello to FTP Updates

You can now manage your orders and products using our new FTP feature if you’re on the Pro, Elite or Enterprise Plans. If you’re on the Starter Plan, be sure to upgrade to gain access.

The FTP feature is a great option if you have a large amount of products, or orders as it allows you to update and process these items in bulk quickly.

You can access the feature on the “Add More Products” page of your Merchant Toolkit and get step-by-step instructions in our Help Center. They’ll walk you through enabling and using the feature.

Use a third-party partner that uses FTP for managing products or orders? Contact our Customer Support Team and we can work with the company to integrate our systems.

Cut Your Commissions in Half

Don’t forget to sign up for an OpenSky plan if you haven’t already. It’ll cut your commission rate in half.

As we’ve mentioned before, our new plans reduce commission rates from up to 30% to a low, flat 15% regardless of how a sale is generated—which means you keep more of your profits.

The new plans also give you access to powerful tools to scale your business, the ability to reach more than 20 million U.S. shoppers and much more. Plus, they allow you to continue selling on the marketplace.

Take a few minutes to review our plans now and sign up for the one that best suits your business. We can’t wait to welcome you to a better, more profitable way to sell on OpenSky.

Toolkit Cleanup

Notice more helpful tips and guidance in your Merchant Toolkit as you add products? It’s just our way of improving the OpenSky selling experience for you and ensure you’re utilizing our tools to your full advantage.

Recently we had non-OpenSky merchants test our tools to get their feedback. We learned a lot and have been optimizing the Toolkit accordingly.

For instance, we debuted a new explanation of the “SEO description” field that displays when you add products to make it more evident that we enter this information for you, but you can change it as you see fit. We also reworked the “Photos & Video” section so you know that we require at least one photo for every product added.

More updates are on the horizon, so stay tuned!

From Auctiva EDU & The OpenSky Merchant Blog

Are You Wasting Time?

How to budget your time like your money

By Dennis L. Prince

If you want to use the precious hours you have making money, you don’t have time to waste. But you could be doing just that. Read Story

Merchant Newsletter | May 5, 2016

Product Reviews Are Coming Back! Plus, Win $50 & See Your 2015 Sales Figures

Product Reviews Ahead

Plus, where to get your 2015 sales figures and our survey that can literally pay off

Product reviews are a great way to foster trust among the shoppers who love exploring the unique finds you offer at OpenSky, so we’re working to add this feature back to the site. See details below.

And let us guide you to the spot in your Merchant Toolkit where you can see your sales figures for 2015 broken down by month. Need another reason to read? Take our quick survey and you’ll earn a chance at a $50 Visa gift card.

The Reviews Are In

We’ve been collecting product reviews from shoppers since October. Late last year we ran a test and showed reviews to a portion of our visitors. Now we’re working to make reviews visible to all shoppers.

Next week we’ll release a feature that sends you an email containing all the reviews your products received in the previous 24 hours. Your reviews will look like this:

We encourage you to use the email you get to:

  1. Actively monitor your reviews.
  2. Respond to those reviews.

Want to know more? See full details and how you can respond to product reviews.

X Marks the Spot

With tax season up ahead, you may be wondering how much you made in sales last year. Not to worry. We have your back.

You can easily request your Payment and Tax Report for 2015 to see:

  1. All the payments you received last year
  2. All the sales tax you collected in 2015

Plus, these figures are all broken down by month for added convenience.

Where do you request your report? From the “Payments” section of your “Account” page in your Merchant Toolkit.

It’ll take us a few minutes to create the report for you, so we’ll email you once it’s done. Then you can download it as often as you’d like.

Take Our Survey & You Could Win $50

We’re working on a new blog that will help you grow your business and reach new heights. Take a minute to tell us about yourself and the issues that concern you in our short survey. This will help us cover the topics that matter most to you—and it could pay off, literally!

If you take the survey by February 13, 2016, you’ll earn a chance to win a $50 Visa gift card. Be sure to check it out and good luck!

Take the survey now!

From Auctiva EDU & The OpenSky Merchant Blog

Edit Your Images Like A Pro

Creating consistency is key.

Andy Bonnenfant

You’ve probably been taking product photos for years. But what if your shots don’t come out exactly as you had imagined? How do you create consistency? Let’s take a look.Read Story

Relax! Don’t Catastrophize

Thrive by living in the moment.

By Brad and Debra Schepp

Catastrophizing, or assuming the worst case scenario will occur, is a problem that plagues many online merchants. See how to stop this massive energy and time-waster! Read Story

Merchant Newsletter | February 4, 2016

Do You Add the 1 Attribute Every Product Needs?

Don’t Miss This Key Product Detail

Plus, take the pain out of tax returns, end that negative self-talk & more

We have tons of projects in the works to help your business reach its limitless potential in 2016. But you can do one really important thing on your own to provide a good shopping experience: Enter accurate item weights.

Our Customer Support Team uses product weights to generate return shipping labels when a shopper requests a return.

If a product doesn’t contain an accurate weight, we run into two problems that shoppers hate:

  1. The shopper requesting the return may not be able to ship the item back to you because the return shipping label we send them (based on the item weight entered) is insufficient.
  2. The shopper may have to pay for the additional postage to return the item.

Avoid disappointing your shoppers and take the time to review your item weights. It’s an important detail that can turn first-time buyers into lifelong customers.

Partner Spotlight: TaxJar

TaxJar makes sales tax compliance simple by taking the pain out of reporting and filing your sales tax returns. Get started by giving yourself a quick and painless Sales Tax Compliance check up for 2016. Then start your 30-day risk free trial of TaxJar today!

From Auctiva EDU & The OpenSky Merchant Blog

Stop The Negative Self-Talk

Why it’s bad for your business and how to end it

By Brad and Debra Schepp

Do you see failure lurking behind every corner? As a small-business owner, if you do, you may be hurting your business. Read Story

Why Shoppers Abandon Their Carts

See how you can get them back.

By Brad and Debra Schepp

The term “cart abandonment” makes many online sellers a little queasy. Orphaned carts represent lost income. Why do shoppers abandon their carts? We talked to a few experts to find out. Read Story

Merchant Newsletter | January 28, 2016